Privacy Policy

Last updated: 20 September 2026

1. Who we are

Viraelle ("we", "us", "our") operates this website. We are committed to protecting your privacy and handling your personal information transparently and securely.

2. Information we collect

• Order information — your name, email, shipping address and phone number when you place an order.
• Payment information — payment details are processed by our payment provider and are not stored on our servers.
• Newsletter information — your email address if you subscribe to our mailing list.
• Usage information — basic analytics such as pages visited and device type, collected via cookies.

3. How we use your information

• To process and deliver your orders.
• To send order confirmations and delivery updates.
• To respond to your enquiries and provide customer support.
• To send marketing emails, where you have opted in.
• To improve our website and services.

4. Cookies

We use cookies to remember your cart, recognise returning visitors and understand how our site is used. You can control cookies through your browser settings at any time.

5. Sharing your information

We only share your information with trusted service providers who help us operate — such as payment processors, shipping carriers and email platforms — and only to the extent necessary. We never sell your personal data.

6. Data retention

We retain order records for as long as required for legal, accounting and customer-service purposes. Newsletter data is kept until you unsubscribe.

7. Your rights

You have the right to access, correct or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@viraelle.com.

8. Contact

For any privacy questions, email us at support@viraelle.com.